FAQ

FAQ

Can I shop your items locally?

Currently, Syracusey does not have a retail location. As we grow we'd like to have one, but for now, we only do online sales through our website, wholesale, and pop-up events like festivals, craft fairs, and markets. Follow our social media channels or subscribe to our email blasts to see where we'll be next!

When will my order ship?

Estimated shipping delivery times:

USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days

Your order will be sent out on average within 3 days of ordering. There may be processing delays during sale events and peak holiday seasons.

 

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

I haven’t received my package, what do I do? 

lf you have given your package some extra time to arrive and it still hasn’t been delivered, we ask that you double check your shipping confirmation and check if you’ve entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, though it will have to be at your cost. If the address was correct, contact us with your order number so we may fill out a report and work with you to resolve the issue.

If your item was shipped with International Tracking, we advise opening the tracking link provided in your shipping confirmation email to print the local tracking number. Contact your local post, they can use this number to track down the location of your package. If there is still no luck, please contact us to open a report.

Damaged Items

Sometimes these things happen, whether the item is broken, has manufacturing issues, or the item is fulfilled incorrectly we want you to be happy with your purchase and will work to resolve the issue as quickly as possible. Please contact us within a week’s time of receiving the item. When you contact us we will ask you to work with us to resolve any issues. This may include answering a few questions and forwarding us photos of the damaged item(s) and it’s packing slip and/or shipping package. 

What is your return policy?

See our policy on our return policy page.